FAQ

IS THERE A MINIMUM ORDER SIZE?


Nope! No minimum order size, so shoot us an email and we’ll happily send you a quote.  



HOW DO I PLACE AN ORDER?


Just shoot us an email and we will work with you to complete your order.

WHEN DO I NEED TO MAKE A RESERVATION?


We encourage you to reserve your items as soon as possible to guarantee availability. A reservation fee is required. 



WHAT IS YOUR CANCELATION POLICY?


We charge a non refundable 30% deposit of rental rate, to reserve your date. If you decide to cancel for any reason, the deposit is non-refundable. However, if you change your mind and would like to rent a different item, we are happy to make that change, if the item(s) is available on your date. 

WHAT ARE YOUR PAYMENT POLICIES?


All balances are due the day before intended delivery date.


DO YOU CHARGE A DELIVERY FEE?


Yes, we charge a delivery and set up fee based on distance. If your event is further than 90 miles round trip, please contact us for a quote. Many ask if they can pick up items. For smaller rentals like chairs, lanterns, candlesticks, etc. we do allow pick-up. Our goal is to reduce your costs wherever possible.